Plan, train, and tune. Choose implementation and consultation options created just for your business—large or small, new customer or longtime partner.
New Small and Medium-Sized Customers
Contracts for all small and medium-sized customers include two service options: Implementation and rules tuning.
Implementation
This is an eight-hour engagement where a ThreatMetrix services engineer is assigned to work with the customer’s development team to insure an accurate and timely integration. ThreatMetrix will consult with the customer’s developers to help them understand the ThreatMetrix API and format and meaning of returned values.
Key milestones include:
- Kick-off meeting with the development team
- Identify key data elements customers can pass in session-query calls
- Inspect integration in customer’s test environment (or via an alternative method if requested by the customer)
- Review integration in customer’s production environment to insure a good deployment by looking at key metrics (% device id, % flash_guid, etc.)
Rules Training
This is an eight-hour engagement with the customer business owner combining ThreatMetrix product training with basic rules customization. Rules customization is limited to modifying weights and changing thresholds of default rules. Some not applicable or redundant rules may also be disabled during the tuning exercise.
Key milestones include:
- Web meeting to review the customer’s fraud issues, portal, data warehouse and rules
- Document recommending rules changes sent to the customer
- Recommended rules changes implemented (ideally during a web meeting along with the business owner)
New Large or Non-Standard Customers
Implementation
New large customers or customers that have an application that is outside of the ThreatMetrix standard uses will require a custom engagement.
Key milestones include:
- Definition of integration points between ThreatMetrix and the customer’s website/application
- Definition of key rules applicable to the customer based on their particular fraud scenarios and application
- Implementation of solution and rules
Key Account Management
Large accounts will need ongoing status calls at a weekly or monthly interval. These status calls will help identify any impediments to deployment and help insure that customers are realizing the maximum value from their ThreatMetrix solution.
Existing Customers
Rules Tune Up
This is a fixed price engagement where ThreatMetrix will analyze historical ThreatMetrix data and truth data from the customer to make recommendations for rules changes. Some of the rules that ThreatMetrix will look at implementing changes include custom match attribute, anomaly thresholds and others.
Key milestones include:
- Meeting with the business owner
- Presentation of report showing key metrics of system and recommended rules changes
- Approved rules changes implemented
This engagement will end with the agreed upon rules changes implemented.
The Rules tuning offering is available as a onetime offering and as a subscription service.
Partner Training
Partner training is a one day (six hour) training class that is given at the partner’s site to a group of up to 12 individuals. Contents will be selected from a combination of both existing new material on the topics of rules, UI, and integration. ThreatMetrix will customize the content based on the way in which the partner is integrating the ThreatMetrix solution.
Fraud Analyst Training
This two-hour, web-based training course shows business analysts how to use the ThreatMetrix portal and reporting applications. Topics include looking up transactions, identifying patterns, black and white listing and modifying rules.
Custom Engagement
Custom engagements are defined by customer needs and will typically last between 20 and 80 hours. The deliverables and timeline will be defined on a per engagement basis. Some typical deliverables from these engagements include:
- Architecture diagrams
- Deployment plans and timelines
- Integration plans with third-party or customer built fraud tools
- Rules tuning recommendations
- Analysis of ThreatMetrix data or other customer data for fraud patterns
